Tracket Desk SERVICE · v4.0

Support that knows what was sold.

Multichannel tickets with SLAs. Live chat with helpbot handoff. A knowledge base agents and customers actually find. Every ticket comes with the customer's full Atlas record.

app.tracketerp.com / desk / inbox · pro-tier
23 OPEN · 3 BREACHING
URGENT
Maple Logistics
Imports failing on EU dataset…
P02 MINRAJ
Suryam Labs
Forecast snapshot inconsistent
P114 MINYUKI
TODAY
Mehta Architects
How do I export a P&L by project?
P237 MIN—
MapleCare Health
SAML SSO with Okta
P21 HRAJ
Boreal Studios
Auto-bill timesheets to Books?
P32 H—

Imports failing on EU dataset

NORTHWIND CO. · TICKET-4821 · OPENED 2 MIN AGO
P0 · BREACHING IN 28 MIN
SAM CHEN · NORTHWIND
Hey — we're pushing 4M rows from our EU warehouse and the importer is timing out at ~2.1M every time. Worked fine last week. Help?
RAJ MOHAN · TRACKET (DRAFT)
Sam — saw the timeouts. The EU region had a brief throttling issue on imports >2M rows; we shipped a fix at 14:02 UTC. Could you retry the failing batch and confirm? In parallel I'm checking your Atlas instance to see if any rows partially landed…
Customer · Atlas record
PlanEnterprise
MRR₹3.95 L
CSMN. Bishop
Open deals2 · $640k
A/R 60+—
Recent activity
2 minTicket P0
1 dayLogin: 142
3 dayRenewal QBR
14 dayCRM v4 upgrade
Atlas-aware

Every ticket arrives with context.

Plan tier, MRR, last login, open deals, recent invoices — all visible without an integration. Your agents stop pasting account IDs into eight tabs.

  • Auto-priority based on plan tier and SLA
  • Macros that fill in customer-specific fields automatically
  • One-click handoff to CSM with full conversation history
Desk ticket showing the customer's full Atlas record beside the conversation
Helpbot v2 conversation citing sources and routing low-confidence answers to a human
Helpbot v2 · NEW

A bot that knows your private docs.

Helpbot v2 searches across your knowledge base AND your private engineering docs, internal SOPs and previous resolved tickets. It confidence-scores every answer before sending.

  • Answers always cite their source so agents can verify
  • Confidence threshold under which it routes to a human
  • Your data isn't used to train any model. Ever.
Status & KB

Public surfaces that actually work.

Public knowledge base with smart search. Status page with incident timelines and subscriber alerts. Both publish from the same Tracket workspace, on your domain.

  • Public KB indexed for SEO with auto-redirects when articles move
  • Status pages with component-level monitoring & subscriber emails
  • Incident postmortems publish straight from the ticket
Public status page with 90-day uptime bars across Atlas, CRM, Books and Desk
Where tickets come from

Email, chat, SMS, Slack, social.

Slack
Microsoft Teams
Discord
Twilio SMS
WhatsApp
Email
X (Twitter)
Instagram
Webhooks
PagerDuty
Datadog
Sentry
Customer · MapleCare Health
Time-to-resolution went from 11 min to 32 seconds.
Avi MapleCare
CHIEF PEOPLE OFFICER · HARTMAN GROUP
Read case study →
Built for India + Canada

Local where it matters.

Compliance, language, payment rails and timezone — built right in. Not a paid add-on, not a "global" abstraction that compiles to neither.

🇮🇳 INDIA

WhatsApp inbox, Hindi helpbot, IST SLAs

Tracket Desk treats WhatsApp Business as a first-class ticket source — customers message your WhatsApp number, a ticket auto-creates, the conversation continues bidirectionally. Plus Hindi/Gujarati/Marathi helpbot with regional spelling tolerance, IST working-hours SLA (9-9 default), GST queries auto-routed to your CA, and India-tuned helpbot that understands "GSTR" and "ITC" without configuration.

🇨🇦 CANADA

PHIPA, bilingual, Quebec Law 25 ready

PHIPA-compliant configuration for Ontario healthcare customers, bilingual French/English support with proper Quebec accent variations, Canadian timezone SLA (ET, CT, MT, PT working hours), Quebec Law 25 consent flows, AODA-accessible agent and customer interfaces, Canadian region data residency option.

Replaces Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud.

FAQ

Frequently asked.

WhatsApp as a ticket source?
Yes. Native WhatsApp Business. Customers message you, ticket auto-created. Conversation continues bidirectionally. Multiple WABA numbers supported.
SLA management?
Per-plan-tier SLAs. Working hours per region (IST 9-9, ET 8-8, PT 8-5). Auto-escalation on breach with WhatsApp/Slack/email notification.
Atlas context?
Every ticket arrives with the customer record — plan, MRR, last login, open deals, recent invoices, Hindi/French preference. No tab-switching.
Helpbot v2?
Searches your private knowledge base, confidence-scores answers, routes low-confidence to humans, cites sources on every reply. Hindi, Gujarati, French language models.
PHIPA compliance for Canadian healthcare?
Yes. Ontario PHIPA-compliant configuration. Field-level redaction for ePHI. Canadian-only data residency option. Privacy Impact Assessment provided.
Public knowledge base?
Yes. Indexed for SEO with auto-redirects when articles move. Hindi/regional/French versions. AMP support for fast Google Discover indexing.

Make support the easy bit.

Start free → Desk pricing